Whilst the harnesses and leads (both red) that we bought were of a very good quality, the colours did not match. Being in the textiles industry, I am well aware that there can be a slight difference in colour but this is too much of a difference.I thought I would let the company know but they were not interested in the slightest. More like condescending and said it's not our problem, go and speak to whoever you bought it from. When I spoke to the first lady, she had never even heard of Fetch! I would have thought they would be interested and would investigate but obviously customer service is not important to them, just sales. I wasn't after a refund as it was not bought through them, just some acknowledgement and that they would look in to it..
I have two Ridgebacks and your harnesses and leads are first class. Robust, strong and fashionable. I have the saddle bags on the boy and we do get a few looks! Recommended!
Ezy Dog is a UK Pet Store based in Havant, South East England. Ezy Dog is located at Larchwood Business Centre, 7 Larchwood Ave, Havant PO9 3BE, UK.
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