We ordered from here tonight and when the food arrived it was all cold, which isn't surprising seeing as it took longer than it should have. One of the pizzas was also missing sauce.We rang the store and they said they would give us 5 off our next order which we declined. She spoke to her manager and they offered to give us a new order but it would be a 2 hour wait or we would have to collect it ourselves. We weren't happy to wait two hours so decided to collect it ourselves. We didn't get a single apology. We then put our order in the bin and got ready to go and get our order. As we were about to leave we received a phone call, it was the girl from the store informing us that she had been told by her manager that we would have to make sure to bring the old items back. We told them that we had already put them in the bin. They then told us we wouldn't be able to have our order, and they would only be able to give us 5 off our next order. We argued this as we weren't told to keep the pizza when we phoned. The lady didn't offer us any other option so we asked to speak to the manager himself. We explained to the manager that we had not been told to bring the pizza with us and so had out it in the bin and were about to leave to collect our new order. He told us we wouldn't be able to have the replacement order as we weren't bringing the items back. We argued and said we weren't told to bring them and that's why we had put them in the bin. He said that it was obvious we would have to bring them back, if you asked for a replacement anywhere else they would ask you to do this. We said we understood the logic behind it but that we weren't told to do this. He told us we would have to get them items our of the bin (which we informed him was our big outdoor general waste bin) if we wanted any food. So we had no option... We spent our Saturday night crawling through our black bin outside in the rain so that we could get a replacement order. We then drove to domino's and handed it all over. Again, no apology. They just handed us an order. Throughout this entire experience the staff had an attitude, did not make any attempt to apologise, just made the excuse that they were really busy. Very poor service.For a company that says its purpose is 'to provide an experience of 11/10' this is shocking service, we got a 1/10.
Good but over 3 for a bottle of coke is shocking
Mario delivered a hot meal to me fast
Very good when thay ancer the phone bin runginr for 26 minutes strate no ancer
Brilliant pizza! Very tasty! Love it!
Domino's Pizza - Havant is a UK Meal Delivery based in Havant, South East England. Domino's Pizza - Havant is located at 12-13 North St, Havant PO9 1PW, UK.
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